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Apr 16Liked by Peter Derk

Just wanted to say that as a longtime former Borders employee and now librarian, you make a lot of great points here. I appreciate how you point out the pluses and minuses of using the book retail approach in public libraries, although in my opinion, the pluses outweigh the negatives overall. Like you say, management spreadsheets = bad, “customer service standards/book conversations & better displays = good. A really interesting topic to me. Mahalo from Hawaii!

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author

My old office mate was also a Borders employee, and she brought a lot of interesting perspective with her! It was sad when ours closed. Only bookstore in town, and I spent many an hour there.

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